# Mauritius Telecom Optima (MTO)

> Mauritius Telecom Optima (MTO) is Mauritius' leading contact centre and BPO partner, delivering customer experience with skilled people, trusted technology, and AI-driven innovation.

MTO is a wholly owned subsidiary of Mauritius Telecom. Operations run 24/7 across voice, chat, email, WhatsApp and digital channels, backed by telco-grade infrastructure, Tier IV data centre resilience, and ISO 27001 / PCI DSS aligned practices.

## About

- [Home](https://mto.telecom.mu/): Overview of MTO, key metrics, AI capabilities, services, client testimonials, and latest news.
- [About Us](https://mto.telecom.mu/about.php): Company story, journey since 1999, why partners choose MTO, industries served, and sustainability pillars.
- [Contact](https://mto.telecom.mu/contact.php): my.t Tower, Ebène address, phone +230 203 9000, email mto@telecom.mu, and enquiry form.

## Services

- [Our Services](https://mto.telecom.mu/services.php): Full catalogue of contact centre and BPO solutions.
- [Inbound Customer Care](https://mto.telecom.mu/services.php): Multi-channel consumer and end-user support at scale.
- [Business Client Management](https://mto.telecom.mu/services.php): Enterprise and SME account support with SLA-driven resolution.
- [NOC & Network Monitoring](https://mto.telecom.mu/services.php): 24/7 operations centre monitoring, triage, and escalation.
- [Back-Office Processing](https://mto.telecom.mu/services.php): Fulfilment, data entry, provisioning, and compliance-aligned workflows.
- [Outbound Sales & Telesales](https://mto.telecom.mu/services.php): Acquisition, upsell, lead qualification, and conversion campaigns.
- [Digital & Social Media](https://mto.telecom.mu/services.php): Social listening, WhatsApp Business, and digital engagement.
- [Debt Management](https://mto.telecom.mu/services.php): Empathy-led collections compliant with Mauritius regulations.

## Careers

- [Vacancies](https://mto.telecom.mu/vacancy.php): Open roles in contact centre, BPO, and customer experience operations.

## Company facts

- Legal / brand name: Mauritius Telecom Optima (MTO)
- Parent: Mauritius Telecom (https://www.telecom.mu)
- Headquarters: 7th Floor, my.t Tower, Ebène, Mauritius
- Email: mto@telecom.mu
- Phone: +230 203 9000
- Languages: English, French, Creole
- Notable metrics: 3.5M+ annual interactions, 85%+ customer satisfaction, 99.995% infrastructure availability, 25+ years experience, sites in Mauritius and Rodrigues

## Optional

- [Sitemap](https://mto.telecom.mu/sitemap.xml): Machine-readable list of public URLs.
- [Robots](https://mto.telecom.mu/robots.txt): Crawler access policy.
- [Mauritius Telecom](https://www.telecom.mu): Parent company website.